FAQ

Are all the Kpop items sold by binsalez official?

A: Yes, all Kpop items sold by binsalez are official. We ensure that our products are sourced directly from reputable distributors.
Are all items currently in stock?

Items labeled as "preorder" require a short waiting period. Otherwise, all items are official and readily in stock.
What currency are the items in the shop priced in?

All prices are listed in SGD (Singapore dollars).
What's meant by "items are available for preorder"? Will there be a significant waiting period?

Yes, there will be a waiting period. The length of this waiting time varies, so please check the specific item page for the estimated arrival date. Preorders will be secured through an online purchase.
What payment methods are currently available?

Currently, we exclusively accept payments through cards and PayPal. We're actively exploring additional payment options.
How much does international shipping cost?

This varies dependent on the weight and volume of your item. Once you select the items and check-out, it will automatically calculate the shipping cost for you. As a general guide, please see the below table for international shipping costs (Prices in SGD); Zone 1: Malaysia Brunei - From $7.10 Zone 2: Countries in Asia & the Pacific (except Australia, Japan & New Zealand) - From $9.30 Zone 3: Australia, Japan, New Zealand & rest of the world - From $11.90
How much does domestic shipping cost?

This varies dependent on the weight and volume of your item. Once you select the items and check-out, it will automatically calculate the shipping cost for you. As a general guide, please see the below table for domestic shipping costs (Prices in SGD); Registered (Below 2KG / 324 x 229 x 14 mm) $2.50 Over 2kg and up to 5kg (vol weight) $5 Over 5kg and up to 10kg (vol weight) $10
How can I track my order from binsalez?

When items are shipped from binsalez, the tracking number will be updated and provided to you. This will allow you to monitor the progress of your order and have better visibility of its journey to you. You can use this tracking number to check the shipping status on the designated courier’s website or through their tracking system.
Can I ship Kpop merchandise internationally through binsalez?

A: Yes, totally possible! Please ensure your country is accepting packages! Our shipping services at binsalez allow for international shipping of Kpop merchandise to various countries. However, it is important to check if your country is currently accepting international packages due to any restrictions or limitations.